Investing in the Future of Service: United Auto Group Raises the Bar
Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...
Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...
Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...
Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...
John Carroll - It doesn’t take long for first-timers at Zimbrick’s in Madison, Wisconsin to get the idea that they’re in for a unique experience.
Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...
Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...
Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...
Rick Boudreau - When placing your ad, include the name of the dealership, the personality of the position, contact person, phone number,...
David Keller - When reviewing procedures of a F & I department, we find that many dealers are not checking that the proper receivable is recorded...
David Keller - To minimize potential chargebacks, it pays to research which vendor has the best terms...
Terran Lamp - “Figuring out how people wanted to be treated and what needs to be done played a huge role in structuring and fixing the service department...”
Bud Abraham - Keep in mind that some systems will still require labor because they will not wash the vehicle thoroughly or completely.
John Carroll - Emmert sees his biggest task as company coach, urging his people on to their best performance...
John Carroll - And maintaining that regional reputation for craft and upscale caring has turned out to be the best CRM tool he has...
Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...
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