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Key Findings from the 2023 Vehicle Service Industry Study

Most consumers rely on their dealership for auto service, repair, and maintenance, but the 2023 Cox Automotive Vehicle Service Industry Study found that customer trust in dealer service departments is declining.

This free eBook highlights the reasons why competitors are gaining market share and how a focus on customer experience can help your fixed ops department win back customers for life.

Download this eBook to learn:

  • Why trust is the top reason service customers return to dealerships
  • How cost transparency can boost your service department’s bottom line
  • The top features customers want from dealership websites and digital tools
  • How to win back the trust of your fixed ops customers — and earn their business for life

By Cox Automotive

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