Increased Service Absorption: Rule #1
Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...
Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...
Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...
Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...
Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...
Don Reed - To formulate an action plan for improvement, you must first realize that you “can’t manage what you don’t measure.”
Don Reed - Pay them a percentage of everything they sell on every RO they write, customer pay, warranty and internal, parts and labor...
Don Reed - If you answered “No,” then ask yourself “Why not?” Chances are you don’t have an expense problem; more likely, you have a sales problem...
Don Reed - For maximum retention, ... insure that they are properly trained to proficiently handle the responsibilities of the job...
Don Reed - Eighty-one percent of all your service customer pay labor is coming from the phones...
Don Reed - Let’s take a front end approach to making your Dealership recession proof through maximizing your profits in the back end...
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